Policies & FAQ
Good to Know Before You Book
Everything you need to know about appointments, deposits, hair prep, and what to expect on the day of your service.
Policies
Deposit Policy
A $30 non-refundable deposit is required to hold your appointment. This amount is applied toward your total service cost. Your appointment is not confirmed until the deposit is received.
Cancellation Policy
Cancellations made more than 48 hours before your appointment will not forfeit the deposit — it can be applied to a rescheduled appointment within 30 days. Cancellations within 48 hours forfeit the deposit.
Rescheduling
You may reschedule once at no charge with at least 48 hours notice. Same-day reschedules are treated as cancellations.
Travel & Service Area
Services are available at our location or as a mobile appointment — we come to you. Your preference is selected at booking. For mobile appointments, please provide your full address. Travel is included within the standard service area; locations outside may incur an additional travel fee, which will be communicated before your appointment is confirmed.
Late Arrivals
Please be ready at your scheduled start time. A grace period of 15 minutes is allowed. Arrivals beyond 15 minutes may result in a shortened service or rescheduling at the stylist's discretion.
Hair Prep Instructions
Proper prep ensures the best results and protects your natural hair.
Wash your hair 1–2 days before your appointment with a clarifying or moisturizing shampoo.
Deep condition and detangle thoroughly — no knots or matting.
Blow dry or stretch your hair. Braiding wet or damp hair is not recommended.
Do not apply heavy oils or butters the day of your appointment.
Have your extension hair ready if you're supplying your own. Ask at booking if you need a brand recommendation.
Not able to come shampooed? We offer a Shampoo & Blow Dry service — add it on at booking and we'll take care of it for you.